Refund Policy for Your Treasures Store

At Your Treasures Store, we are committed to ensuring our customers’ satisfaction with our products and services. If you are not satisfied with your purchase for any reason, we welcome return or exchange requests in accordance with the following policy:

 Return and Refund Policy
1. Return Period:
– You may request a return or exchange of the product within 14 days from the date of receiving the order.

2. Conditions for Return Acceptance:
– The product must be unused and in its original condition.
– The product must be returned in its original packaging with all accessories or free gifts (if applicable).
– Proof of purchase or receipt must be provided.

3. Non-Returnable Products:
– Personalized items (e.g., customized gifts).
– Products damaged due to misuse.
– Discounted products (unless they are defective or damaged).

4. Return Process:
– To request a return, please contact us via email at [email protected] with your order details and reasons for the return.
– Once we receive and inspect the returned product, we will send you an email notification to confirm the acceptance or rejection of the return.

5. Refunds:
– If the return request is approved, a refund will be processed automatically to the original payment method within 7-10 business days.
– The customer is responsible for the return shipping cost unless the product is defective or sent in error.

6. Exchanges:
– For defective or damaged products, you may request a replacement product free of charge.
– Please provide a clear photo of the defective product when contacting us.

 Additional Inquiries
If you have any questions about the return policy or need assistance, please contact us via email at [email protected].

Thank you for choosing Your Treasures Store, and we look forward to serving you!